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Yes, you can try to resolve your short-term rental related issue by visiting the Tips Page with Host Compliance.
Their system will walk you thru the process. You simply need to choose what best describes the issue you are reporting from the following options:
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A Short-Term Rental Unit means any home, cabin, condominium or similar building that is advertised as, or held out to be, a place where sleeping quarters are furnished to the public on a nightly, weekly, or for less than a 30-day period and is not a bed and breakfast, resort, hotel or motel, or other permitted venue as determined by the County. Advertising a promotion of short-term rentals commonly occurs via AirBnB, BRBO, Expedia, Tripadvisor, etc.
Short-Term Rentals throughout the incorporated (city) and unincorporated (township) areas of the County are required to obtain and maintain an annual Short-Term Rental License.
A Short-Term Rental Housing License Application (PDF) can be found on our website, obtained in person or mailed to you. Detailed requirements are outlined on the License Application and must be submitted and approved, prior to the rental of the property. Once the License Application, along with the required supplemental information and payment of fee are received, Chisago County will determine completeness of the application, and issue or deny the license. Licenses are required annually and include a license fee of $300.
The overnight occupancy of a Short-Term Rental is limited to no more than two (2) persons per bedroom, plus two (2) additional persons, per principal building, OR no more than the subsurface sewage treatment system (SSTS) is designed to handle, whichever is less. Additional visitors, beyond the prescribed occupancy limit, are restricted from staying overnight.
Pursuant to the State Building Code, a sleeping quarter/bedroom is defined as being a minimum of 70 sq. ft. of habitable space that includes a minimum 4.5 sq. ft. clear opening egress window (must have a minimum of 20 inches in clear opening height and 20 inches in clear opening width and be no more than than 48 inches above the floor to the window sill). Additionally, a smoke detector must be present in each sleeping quarter/bedroom and a carbon monoxide detector must be within 10 feet of each sleeping quarter.
State septic system regulations identify minimum SSTS design capacity at 150 gallons per day, per bedroom. Tank only systems will require septic tanks large enough to handle daily flow rates per bedroom. To be licensed, each Short-Term Rental must present current septic system compliance inspection/certification records (conducted within the last three years).
Use of recreational vehicles, tents, RV’s, accessory structures or fish houses to obtain additional occupancy is prohibited.
Violations of the County Short-Term Rental Licensing Ordinance are a misdemeanor. Additional penalties also include forfeiture of the applicable rental license. Misdemeanors are punishable by up to 90 days in jail, or a fine up to $1,000, or both.
The Chisago County Environmental Services Department originated and is charged with carrying out the directives of the Short-Term Rental Licensing Ordinance. Additionally, Chisago County has retained the services of a third party vendor, Host Compliance, to assist in successful and efficient Short-Term Rental identification, licensure, and monitoring.
Quite hours are between the hours of 10:00 p.m. and 8:00 a.m. at which time indoor and/or outdoor activity audible from property boundaries must not be carried on beyond a general conversation level in a manner that disturbs the peace.
Parking shall be accommodated completely on-site in designated improved spaces. Parking and/or vehicle storage shall not occur in or on yards, boulevards, septic system, or other green spaces. Parking cannot restrict access by emergency vehicles or the traveling public and shall not impede the ingress or egress of the property.
If you are reporting an immediate health or safety related matter concerning a Short-Term Rental property or rental occupant activity, DIAL 9-1-1.
Chisago County has also developed a 24/7 call line (Hotline Number: 651-374-9393) to report non-emergency incidents involving short-term rental properties. Additionally, if you are an immediate neighbor you will have been provided direct Short-Term Rental Owner and/or Agent contact information pursuant to the County Short-Term Rental Licensing Ordinance and you are encouraged to contact the owner directly. If contacting the Owner and/or Agent is not practical, please dial the 24/7 call line (Hotline Number: 651-374-9393) with details of the complaint and violation(s). *Please note that complaints will be taken seriously and anyone who knowingly makes a false report of a violation of the Short-Term Rental Licensing Ordinance may be deemed guilty of a misdemeanor.
You can also try to resolve your short-term rental related issue by visiting the Tips Page with Host Compliance.
The County Environmental Services Department will investigate all complaints of the Short-Term Rental Licensing Ordinance, notify the Owner within a reasonable period of time, and direct correction of the violations within a reasonable period of time. Any complaints substantiated and not resolved with the Owner will result in enforcement action. If compliance is not obtained with the time period specified, or if three (3) substantiated complaints occur within the license period, then the license will be subject to revocation and additional penalties.